Shipping Policy
At Granos Hermanos, every order is packed with care from our base in the Netherlands.
Our goal is simple: get your coffee to you fresh, on time, and without complications.
Order Processing
• Orders placed before 13:00 are processed the same day.
• We ship coffee that has been roasted between 1 and 10 days prior, so it arrives at the perfect moment.
• If an item is missing, we’ll let you know right away and find the best solution together.
Domestic Shipping (Netherlands)
• Carrier: PostNL
• Expected delivery: 1 business day
• Shipping Monday to Friday
• Free shipping on orders above €55
EU Shipping
• Carriers: PostNL or DPD
• Estimated delivery times:
– Belgium: ~2 days
– Germany / France / UK: ~3 days
– Southern & Eastern Europe: 4+ days
• If your country isn’t available at checkout, feel free to reach out.
Local Pick-Up
If you choose pick-up, we’ll email you as soon as your order is ready.
We always try to prepare pick-up orders as quickly as possible.
Delayed or Lost Shipments
If your package is taking unusually long, contact us at info@rbc-global.odoo.com.
We’ll open an investigation with the carrier.
If the package doesn’t show up within 14 days, we’ll issue a full refund including shipping.
Wrong Address
If the shipping address was entered incorrectly and the package returns to us, we may need to charge new shipping fees to resend it.
If the mistake was ours, we reship free of charge.
Return & Refund Policy
We want you to enjoy your coffee. If something feels off, we’re here to help.
Coffee Products
Coffee is freshly roasted food, so it cannot be returned once delivered.
However, if your coffee arrives damaged, incorrect, or simply not right, write to us at
info@rbc-global.odoo.com and we’ll make it right.
Equipment & Non-Food Items
Non-food items can be returned within 14 days of delivery, unused and in original packaging.
Once we receive the item, we’ll process your refund promptly.
Return shipping costs are at the customer’s expense.
Terms & Conditions
Who We Are
Granos Hermanos is a brand of:
RBC Global BV
KvK 98509519
VAT NL868525571B01
Schlegelstraat 43, 2522PG, The Hague, Netherlands
Email: info@rbc-global.odoo.com
Pricing & Payments
• All prices include VAT.
• Shipping costs are shown at checkout.
• Payments must be completed before orders are shipped.
• Any clear errors in pricing will be corrected before processing your order.
Orders & Agreement
An order is confirmed once payment is received and you accept our terms at checkout.
You’ll receive an email with your order details immediately after purchase.
Delivery
We aim to deliver within the timelines shown in our Shipping Policy.
If unexpected delays occur, we’ll keep you informed.
If an item cannot be delivered within 30 days and no alternative is desired, we’ll refund you fully.
Warranty
Non-food items carry standard manufacturer warranties.
If something arrives damaged, notify us within 48 hours.
Liability
We handle your order with care, but we are not liable for delays caused by carriers or external events.
Rest assured: if something goes wrong, we’ll work with you to resolve it fairly.
Privacy Policy
We treat your data with respect — just like we treat our coffee.
What We Collect
• Name and address
• Email and phone number
• Order history
• Website activity (via cookies)
Why We Collect It
• To process and ship your orders
• To contact you about your purchase
• To create your account
• To improve our website experience
• To comply with legal requirements
Sharing Your Data
We only share data with third parties when necessary — for payments, shipping, or legal compliance.
We never sell your data.
Your Rights
You can request access, correction, or deletion of your data at any time by emailing
We respond within 30 days.
Security
We protect your data with appropriate technical and organizational measures.
If you suspect misuse, let us know immediately.
Cookie Policy
Our website uses cookies to function smoothly and to help us understand how visitors use it.
We use cookies for:
• Basic website functionality
• Remembering preferences
• Analytics to improve our content
• Optional marketing (only with your consent)
You can disable cookies in your browser settings at any time.
Top questions answered
In this section, you can address common questions efficiently.
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
