Shipping Policy
All orders are prepared and shipped from the Netherlands.
Order Processing
Orders placed before 16:00 are attempted to be shipped the same business day, Monday to Friday. Orders placed after 16:00 or during weekends are processed the next business day.
We ship our coffee fresh. Subscriptions are delivered with up to 7 days between roast date and delivery. One-time purchases are delivered with up to 10 days between roast date and delivery.
If an item is unavailable, we will inform you promptly and work with you to find a suitable solution.
Domestic Shipping (Netherlands)
Orders are shipped with PostNL. Estimated delivery time is 1 business day. Orders are shipped Monday to Friday. Free shipping applies to orders over 50 euros.
European Union and Switzerland Shipping
We ship using PostNL, DPD, DHL, or GLS. Typical delivery times depending on destination are approximately 3 business days for Belgium, Germany, France, and Switzerland, and 4 or more business days for Southern and Eastern Europe.
We currently do not ship to the United Kingdom. If your country is not available at checkout, please contact us and we will review the options.
Delayed or Lost Shipments
If your order is taking longer than expected, please contact us at info@granoshermanos.com. We will open an investigation with the shipping carrier. If the package does not arrive after 10 business days, we will first offer a reshipment. If reshipment is not possible or you prefer not to wait, we will issue a full refund including shipping costs.
Shipping Address
Customers are responsible for ensuring that shipping details are correct at checkout. If a package is returned due to an incorrect address, only the new shipping cost will be charged to resend it. If the error was on our side, the order will be reshipped at no additional cost.
Return & Refund Policy
Coffee is personal, and we want you to enjoy every cup.
Our coffee is freshly roasted food and cannot be returned once delivered.
If your coffee arrives damaged, incorrect, or something feels clearly off, please contact us at info@granoshermanos.com. Each case is reviewed individually and we aim to reach a fair and reasonable solution.
Please note that pre-ground coffee is prepared specifically for your order and cannot be exchanged.
Subscription Policy
Subscription Model
Our coffee subscriptions are based on delivery frequency, not fixed-term commitments. Customers can choose to receive coffee every 1, 2, 3 or 4 weeks.
Billing
Subscriptions are billed per delivery. Payment is processed when each subscription order is shipped, according to the selected frequency. No charges are made for future deliveries that have not yet been shipped.
Managing Your Subscription
Subscriptions can be managed, paused or cancelled at any time through the customer account portal.
Cancellation
Cancellations take effect before the next scheduled shipment. Orders that have already been shipped will be charged and are not refundable.
Shipping for Subscribers
Subscription orders benefit from reduced shipping costs compared to one-time purchases. Shipping times and conditions follow our Shipping Policy.
Availability
If a coffee included in a subscription becomes unavailable, it may be replaced with a coffee of equal or higher quality. Customers will be informed whenever possible.
Refunds
Subscription orders are non refundable once shipped, except in cases covered by our Return & Refund Policy.
Terms & Conditions
Granos Hermanos is a brand of RBC Global BV. Chamber of Commerce number 98509519. VAT number NL868525571B01. Registered address Schlegelstraat 43, 2522PG, The Hague, Netherlands. Contact email info@granoshermanos.com.
Pricing and Payments
All prices include VAT. Shipping costs are shown at checkout. Orders are shipped only after full payment is received. Obvious pricing errors may be corrected before an order is processed.
Orders and Agreement
An order is confirmed once payment is completed and the terms are accepted at checkout. Order confirmation is sent by email immediately after purchase.
Delivery
We aim to deliver orders within the timeframes stated in our Shipping Policy. If delivery is not possible within 30 days and no alternative is agreed upon, the full order amount will be refunded.
Liability
We prepare and pack every order with care. Once a parcel has been handed over to the carrier, delivery timelines are outside our direct control. We are not liable for delays caused by shipping partners, customs processes, or external events beyond our control. If an issue arises, we will work with you openly and reasonably to find a fair solution.
Privacy Policy
We collect your name, shipping address, email address, phone number, order history, and website usage data through cookies.
Why We Collect It
We use this data to process and deliver orders, communicate with you about your purchase or account, improve our website and customer experience, and meet legal and administrative requirements.
Sharing Your Data
We share personal data only when strictly necessary for payments, shipping, or legal compliance. We never sell your data.
Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. Requests can be sent to info@granoshermanos.com. We respond within 10 business days.
Data Security
We apply appropriate technical and organizational measures to protect personal data. If you believe your data is being misused, please contact us immediately.
Cookie Policy
Our website uses cookies to function properly and to help us understand how visitors use our site.
Cookies are used for basic functionality, remembering preferences, analytics, and optional marketing with consent.
You can disable cookies at any time through your browser settings.